Shipments which a customer believes are 'less' an item must be brought to the attention of NEXT Service and Support immediately upon delivery (please call service and support at 1-888-293-3889; Do not e-mail service, support or sales, please call). All shipments are sent 'signature required' and must be signed for at point of delivery. If the package is opened when delivered by the shipping company NEXT support advises an IMMEDIATE examination of the contents and their condition. Compare them with the contents on the shipping invoice sent with the products 9the shipping invoice/packing slip is pink and contained in a plastic sleeve on the side of the package unless the shipment was a drop-shipment). If the shipping company refuses to allow an inspection/comparison of the contents to the packing slip refuse the OPENED package(s) (NEXT does not anticipate a situation where a shipping company would refuse a good faith examination but if it occurs please refuse the package immediately). If the package has not been tampered with and you accepted the package by signing for it please remember that NEXT International, Inc. will thoroughly investigate any instance of a 'Shipment Less an Item'. You, the Customer, must inform NEXT of a 'Shipment Less an Item' situation within two days of delivery. If an investigation by NEXT reveals that the item was not shipped to the customer location by NEXT it will be replaced by NEXT. If the investigation reveals the customer accepted a package that had been tampered with (in transit) an insurance claim must be made as NEXT will not immediately replace an item under those conditions. If the investigation reveals NEXT shipped the item to the proper address, the item was signed for and the container was not tampered with, no replacement will be made. This last situation assumes the customer performed due diligence in accepting a package that had not been tampered with and signed for the package, accepting the NEXT International, Inc. 'Shipments Less an Item' terms in the process.

RMA (READ CAREFULLY):

All returns require an RMA (Return Merchandise Authorization) number withinthe warranty period of the product. To request a RMA number, please callour service department at 1-888-293-3889. To answer any questions or get further information please call our sales department at 1-800-730-6398. To take advantage of the NEXT International, Inc. RMA Policy, you, (the'customer') agree to comply with the NEXT International, Inc. RMA Procedure below. Any breach of the NEXT International, Inc. RMA Procedure will result
in the loss of the NEXT International, Inc. replacement/return/service/cross-shipment guarantees. All shipments not in
compliance with these instructions will be rejected. Alteration of this (written) agreement by the customer without the express, written, permission of NEXT International, Inc. constitutes a material breach of the agreement,rendering it and any issued RMA void, and precludes the issuance of an RMA (Return Merchandise Authorization) if one has not already been issued. This
agreement is a contract. Please read it carefully. It defines your obligations to NEXT International, Inc. and NEXT International's obligations to you, the customer.

To receive an RMA (Return Merchandise Authorization) you (the 'customer')
explicitly agree to the following:

1. You, the customer, certify that there is NO PHYSICAL damage to any part(s), accessories, or product(s) you intend to send to NEXT for refund, exchange, repair under warranty, replacement under warranty, and/or service under warranty. All parts and original packaging must be in good physical condition (NEXT makes this determination). Physical damage on any part voids warranty. Writing anything on or in any retail package will result in a restock fee of 25% for that product.
2. You, the customer, agree to send originally shipped product back to NEXT International, Inc.; shipping pre-paid and insured. RMA number(s) must be clearly marked on the outside of the package. Next International reserves the right to refuse any RMA packages without the RMA number marked on the outside of the box. Damaged or loss of goods during RMA shipment is the sole responsibility of the customer.
3. Systems (and/or Monitors) will be shipped in their ORIGINAL packaging material for shipment back to NEXT. By signing this document and agreeing to its terms you agree to pay a fee if systems/monitors are not packaged in their original shipping material: a MINIMUM fee (depending on the cost of the manufacturer's boxing requirements and NEXT International, Inc.'s discretion) of $15.00 will be charged to re-package the system (and/or Monitors) when it is returned to you, the customer.
4. NEXT International will ship product(s) or their replacement(s) via UPS ground free of charge IF returned product(s) are defective in any way (physical damage voids warranty and precludes issuance of ANY refund at any time per the stated Terms and Conditions, see below; incompatibility with Non-NEXT purchased products is not considered a defect). If original packaging materials are not used to ship a 'system', NEXT International, Inc. reserves the right to charge a fee, per #3 above, to recover the costs associated with properly packaging the product for shipment to you, the customer (and to and from suppliers). NEXT International reserves the right to charge a shipping & handling fee to send replacement product to locations outside United States.
5. Next International, Inc. reserves the right to refuse any returns (including pick-up orders) without the proper RMA (Return Merchandise Authorization). If the original product is not received within fifteen (15)days of the issuance of an RMA the RMA will be cancelled and another must be requested (tech support contact number 888-293-3889). All RMA numbers must be printed in bold print on the outside of the shipping container(s). NEXT takes no responsibility for the refusal of any package if the RMA number is written too small for NEXT shipping to see, or is not written on the package at all. Writing anything on or in any retail package will result in a restock fee of 25% for that product.
6. This RMA paperwork expires 5 days from the date it is faxed/e-mailed to you, the customer. If the RMA request is not faxed-back (filled in completely to NEXT International's specifications and signed) to NEXT within five (5) days of its issuance, no RMA will be issued and the request will be cancelled. Writing anything on any retail package and/or item will result in a restock fee of 25% for that product.
7. On all items returned for refund or store credit (HCR) ONLY, customer agrees to send originally shipped product back to NEXT International, Inc.(IN ORIGINAL SHIPPING CONTAINER WITH ALL COMPONENTS, MANUALS, DRIVERS,CABLES, ATTACHMENTS, ET CETERA) shipping pre-paid and insured (NEXT will in no way pay for any item to be shipped back to NEXT from customer location). If the product, when shipped by the customer, is uninsured or under-insured, NEXT International, Inc. bears no responsibility for loss, damage, or other problems associated with under-insured or uninsured packages sent via the postal system or private carrier. If any accessories, cables or manuals are missing on any return items, NEXT International, Inc. holds the right to bill the customers for the costs associated. Writing anything on any retail package and/or item will result in a restock fee of 25% for that product.
8. Customer will provide a valid e-mail address: ***_________________________________*** NEXT will e-mail non-CS RMA #'s to this address. Customer will provide valid shipping address (see first page). Customer will provide valid credit card information (see first page).
9. Customers are eligible for cross-shipment for replacement of any part within the 15 days for parts order, 30 days for 'complete systems' (per the 'parts warranty' and 'superior warranty' definition of 'complete system', i.e. if the warranty is listed as 1 year on the invoice of a system you purchased, then you have 15 days to request a cross-shipment, not 30). After these periods customers can request cross-shipment service for a non-refundable fee of $30.00 within the 1st year of the warranty period. Special restrictions may apply. Availability of replacement parts is subject to change. NEXT International, Inc. will not exchange new parts (different products) for parts that are no longer available. NEXT International reserves the right to charge a shipping & handling fee to send replacement product to locations outside United States.
10. Customer will write RMA number on return Packages at least once in LARGE print. Packages returned to NEXT without proper RMA number displayed will be returned unopened to sender. Packages mistakenly mailed to another address are customer’s responsibility and NEXT reserves the right to charge the customer for said product if it is not returned.
11. Customers requesting refund authorize NEXT International, Inc. to charge a 15% restocking fee (if the product returned is not, in fact, defective and/or if the customer refuses replacement parts to remedy the defect) per Terms and Conditions. If the original product (including all accessories) is not received within fifteen (15) days of the issuance of a Refund RMA, no refund will be issued. Writing anything on any retail package will result in a restock fee of 25% for that product. Any and all products returned for refund are subject to pro-ration, on a basis of 12 months, after the first month of use. There is no refund on shipping charges of any kind.
12. Granting an Out of Warranty RMA is at the sole discretion of NEXT, International, Inc.
13. All warranties will be void if Next International, Inc. finds the products have been abused, altered (as determined by NEXT International, Inc. and/or its suppliers) or sent back incomplete. Writing on any retail package and/or item will result in a restock fee of 25% for that product.
14. All RETURNS FOR WARRANTY REPAIR SHOULD NOT include any cables, manuals, software, accessories etc. unless otherwise instructed by Next International. Next International is not responsible for missing cables, media accessories etc.
15. All RMA parts are subject to $29.95 PNF (problem not found) fee if they are to be found non-defective by Next International. PNF (Problem Not Found) fee applies for all RMA parts including cross-shipments.
16. All RMA systems are subject to $49.95 PNF (problem not found) fee if they are to be found non-defective by Next International. PNF (Problem Not Found) fee applies for all RMA parts including cross-shipments.
17. Cross-Shipment RMA numbers are listed on the invoice provided with the cross-shipped item on delivery. NEXT does NOT e-mail a Cross-Shipment RMA number unless requested.
18. Customer agrees to hold NEXT International, Inc. Harmless for any and all problems, loss of data, damaged shipments, mental and emotional distress, loss of business, loss of self esteem, et cetera, associated with any transactions involving NEXT International, Inc. as a first, second, third, or tertiary party to any and all transactions. Writing on any retail package/item will result in a restock fee of 25% for that product.
19. Store Credit (a.k.a. House Credit HCR) is good for 6 months starting on the day the RMA for same is issued.
20. If this RMA number is re-activated in the future per customer request you agree to be held by the original RMA agreement without the need to sign another agreement at that time. Such re-activations are at the discretion of NEXT International, Inc.
21. Windows branded software that requires registration (i.e. Windows XP Home and Professional, as well as Office XP Suites and Publisher) is not eligible for refund at any time after it is shipped to the customer or picked-up.
22. NEXT International bears no responsibility for the replacement of software cd-keys
23. *Please assume ALL telephone calls to NEXT Support and Service (888-293-3889) are recorded. Please use e-mail (service@neqx.com) if this bothers you or violates your state law and you do not wish to be recorded.
24. Unsigned, Incomplete and/or altered RMA documentation will not be processed (please read the form carefully).
25. The customer is responsible for shipping costs when shipping product from the customer to NEXT. NEXT assumes no responsibility for shipping costs when shipping product from the customer to NEXT for purposes of RMA.
26. Customer is responsible for drop-shipment fees when shipping product from a manufacturer or distributor to the customer when it is not available or in-stock at NEXT. NEXT assumes no responsibility for drop-shipment fees when shipping product from the manufacturer to the customer for purposes of RMA when it is not available or in-stock at NEXT.
27. **Next International, Inc. encourages you to read this document carefully before signing and faxing it to NEXT.**