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FREQUENTLY ASKED QUESTIONS (FAQ)
Is your website secure to shop?

How can I place an order other than online?

What methods of payment are accepted?

What is the warranty on the products I purchase?

Can I return a product that I have purchased?

What are your shipping methods?

What are the shipping rates?

Can I customize a certain system?

I can not find the product that I’m looking for. How can I get help?

Do you ship international?

How can I place an order if I have an international address?

Why do I need to add my shipping address on my credit card account?

 

Is your website secure to shop?

Yes. www.neqx.com is secured by Thawte with 128-bit encryption, which makes it impossible for anybody to intercept information sent in any way.

If you would like to make sure you are on a secure page, such as the Basket, Checkout or My Account pages, click on the small yellow lock on the bottom right part of the window and you will be able to see the security certificate of Verisign.

In some exceptional cases, you may find yourself on a secure page, however the small yellow lock may be absent. In such case, verify the page is secure by going to the Properties of the respective page, as mentioned above, or by checking that the website address, in the address bar, starts with "https://" and not with "http://". The presence of the "s" indicates you are on a secure connection.

How can I place an order other than online?

You can simply call our sales department at 1-800-730-NEXT (6398) , for local & international customers call 972-481-1113 or fax your order in at 972-481-1508. You can also e-mail your order to us at sales@neqx.com

What methods of payment are accepted?

You can pay for your orders using Visa, Mastercard, Discover, American Express card or net term, COD cahier check/company check, personal check, wire transfer and prepay. Terms and Conditions do apply

What is the warranty on the products I purchase?

Depending on the product, manufacturer, or OEM and retail, We offer from one month to three years warranty. To find out our warranty for specific product, go to Terms and Conditions.On the other hand , manufacturers offer warranties that exceed the warranty that Next International, Inc. offers. Please refer to that particular manufacturer's website for the warranty offered.

Can I return a product that I have purchased?

You may return a product only if it is unopened, in its original packaging. For more information, or for defective items, visit the Terms and Conditions.

What are your shipping methods?

UPS: As a largest carrier with the great cover network, UPS is our default shipping company in ground and air services.

U.S. MAIL: For APO, FPO & International orders only.

Trucking companies for larger domestic orders.

Container or consolidated shipment for larger international orders.

You can utilize your carrier and have your merchandise picked-up from our warehouse via special arrangement with your account representative.

What are the shipping rates?

Our website provides with an intelligent shopping cart system which automatically calculates the shipping rate for the products you have in your basket. Once you supply the shipping destination zip code, or logged on You get the exact shipping charge. This ensures that you will pay the precise rate, according to the products you purchase, thus avoiding to pay a large fee for a small product .

Can I customize a certain system?

Yes. Our website allows for very easy customization of our systems. Simply select a category under the "Systems" category, on the left hand menu, then click the corresponding Customize button for the system that you’d like to buy . You will then be able to add, remove or change various components, and see the updated price by clicking on the Recalculate button.

I can not find the product that I’m looking for. How can I get help?

We offer numerous products in our website. We try so hard to expand the number of the product that we offer in our website. It is possible that the product you are looking for may not be on our store or you are having some difficulties to find it Please call our sales line at 1-800-730-6398, and talk to one of our knowledgeable sales people. They’ll be glad to help you. Or Simply you can email us at sales@neqx.com. We will respond you back ASAP.

Do you ship international?

Yes. We do. For exact shipping rates please e-mail to our sales department at sales@neqx.com with your complete address and the list of the items you are interested in ordering…

How can I place an order if I have an international address?

The web-store will not recognize an international state and zip-code since the software is set-up only for U.S. addresses. Therefore to complete your on-line order please use "NY, 10001" for state and zip-code. Then please put your original state and zip code into the comment box. Also please include the bank's phone number on the back of your card if you are paying with credit card...

Why do I need to add my shipping address on my credit card account?

For first time buyers, when your shipping address is different than the billing address on your credit card, for security reasons we need the cardholder to list the shipping address as an alternate address on the card account. Since cardholder is the only one who can add that information to the card account this will confirm for us that the cardholder is actually the one who is placing the order not someone else who might have stolen such information. We ask our customers to do this simply to prevent fraud from happening. If anyone has your card information and your billing address, they can order anything by using your card and have it shipped to anywhere they like unless we, the merchant asks them to list the shipping address on that account. By asking this we believe we are providing additional security to prevent such things from happening since the cardholder is the only one who can list the shipping address on the account. We thank you for your cooperation in advance…

  
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© 2018 Next International, Inc. All rights reserved. All prices and specifications are subject to change without notice. All product names, registered trademark logos are the property of their respective owners.

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